Services in Pune

WhatsApp automation for the channel your customers actually use

Instant, useful replies on WhatsApp, with a clean handoff the moment a human is needed.

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What this actually is

In India, WhatsApp is not a marketing channel. It is the channel. Customers who will not fill in a form and will not sit in a phone queue will happily send a message, and they expect an answer at the speed they are used to from everyone else in their thread.

Automating it well is mostly about restraint. Answer fast, answer usefully, and get out of the way the moment a person would do better. Automating it badly means a bot that loops, and a customer who blocks you.

How it works

  1. (01)

    We set up on the official API

    Proper business messaging rather than an unofficial workaround that gets your number banned the week you start relying on it.

  2. (02)

    We write the first reply

    The one that arrives in seconds. It should answer the likely question, not announce that someone will get back to you shortly.

  3. (03)

    We handle the middle

    Qualification, availability, pricing ranges, booking, document collection. Whatever the thread realistically needs before a human is worth involving.

  4. (04)

    We build the handoff

    A clear trigger that moves the conversation to a person with the history attached, so the customer never repeats themselves.

Who it suits

  • Retail and e-commerce fielding product and order questions
  • Clinics and salons taking bookings by message
  • Real estate agents whose entire pipeline lives in WhatsApp
  • Any business where the reply currently arrives hours later

What changes once it runs

  1. (01)

    Reply time goes to seconds

    On the channel where slow replies are most visibly punished.

  2. (02)

    Order and enquiry threads stop getting lost

    Every conversation has a state rather than living in one salesperson’s unread list.

  3. (03)

    Follow-up actually happens

    Automated, polite, and easy to opt out of.

Where it does not fit

WhatsApp has real rules about template messages and opt-in, and we follow them. If you are hoping to blast a purchased list, we are the wrong agency and you will lose the number anyway. Done properly this is a service channel that sells, not a broadcast channel.

Where we deliver whatsapp automation

We install whatsapp automation across the whole Pune service area. If you need whatsapp automation in Kothrud, whatsapp automation in Deccan Gymkhana or whatsapp automation in Amanora Park Town, Hadapsar, we work on site in each of them.

KothrudDense, settled, education-heavy, and overwhelmingly owner-operated.Read moreDeccan GymkhanaThe old commercial heart, student-heavy and relentlessly footfall-driven.Read moreAmanora Park Town, HadapsarA self-contained township beside an IT corridor, with retail density to match.Read more

Questions we get

Will we get banned?
Not if it is built on the official API with genuine opt-in. Bans come from unofficial tooling and unsolicited bulk sending.
Can it take payments?
It can carry a payment link and confirm on completion, which covers most cases.
Can a human take over mid-conversation?
Yes, and they should be able to at any point. That handoff is part of every build.

Related services

CRM integrationEvery channel writing to one record, so the CRM stops being a place data goes to die.Read moreLead qualificationEvery enquiry asked the right questions immediately, so your team only calls people worth calling.Read more

Or see every service we offer.

Where we work

RapidXAI
Pune, Maharashtra, India
No walk-in location. We come to you or meet on a call.
+91 93075 12816
shreyas@rapid-xai.com

Open 24 hours, every day

Service areas: Lonavala, Bavdhan, Kothrud, Lohegaon, Erandwane, Hinjawadi, Viman Nagar, Kalyani Nagar, Koregaon Park, Deccan Gymkhana, Amanora Park Town, Hadapsar.

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